Privacy Policy
Primary Detailing Solutions ("PDS", "we", "us") respects your privacy. This policy explains what information we collect when you visit this website or request a quote, how we use it, and the choices you have.
Information we collect
When you fill out our quote form, we collect the information you choose to give us, such as:
- Your first and last name
- Your phone number and email address
- Your ZIP code
- Your vehicle's year, make and model
- The service you're interested in and whether you'd like pick-up
- Any message you include
We also collect some information automatically when you visit, such as your browser type, device, pages viewed, the website or ad that referred you (including ad click IDs and campaign tags), and general location based on your IP address.
How we use your information
- To prepare your quote and schedule your service
- To contact you about your request by phone call, text message and email
- To answer questions and provide customer support
- To understand how people use our website and to measure and improve our advertising
- To keep our website secure and to meet legal requirements
Where your information is stored
Quote requests are stored in our customer relationship management (CRM) system, provided by Vendasta. We use it to keep track of your request and to contact you.
Text messages (SMS)
If you give us your mobile number, you agree that we may text you about your quote and appointment. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, and reply HELP for help. You can also call us at 410-387-7694. Agreeing to receive texts is not required to buy any service. We do not share your mobile number or text-messaging consent with third parties for their own marketing.
Cookies, analytics and advertising tags
Our website uses cookies and similar technologies. These include Google Tag Manager, Google Analytics, Google Ads and Meta (Facebook and Instagram) tags. They help us understand which pages and ads are useful and measure when someone requests a quote. These companies may collect information about your visit under their own privacy policies.
You can block or delete cookies in your browser settings. You can also manage ad personalization in your Google account's ad settings and in Meta's ad preferences.
We do not sell your personal information
We do not sell or rent your personal information.
When we share information
We share information only with service providers who help us run our business, such as our CRM, website, phone and texting, analytics and advertising providers. They may use it only to provide services to us. We may also disclose information when the law requires it or to protect our rights, our customers or the public.
How long we keep information
We keep your information for as long as we need it to respond to your request, serve you as a customer, and meet our legal and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.
Security
We use reasonable safeguards to protect your information. No website or online system is completely secure, so we can't guarantee absolute security.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Your choices
- You can ask us to see, correct or delete the personal information we hold about you.
- You can opt out of texts by replying STOP, and out of marketing emails by using the unsubscribe link or contacting us.
- You can control cookies through your browser settings.
Contact us
11438 Cronridge Dr Ste V
Owings Mills, MD 21117
Phone: 410-387-7694
Email: contactus@primarydetailingsolutions.com
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version on this page and change the effective date above.